Every Princess Romper is made to order just for you, and we want you to love it. If something isn't right, we offer 30-day returns: you have 30 days after your romper arrives to request a return.
To be eligible for a return, your romper must be in the same condition you received it: unworn, unwashed, with tags, and in its original packaging. You'll also need your order number or proof of purchase.
To start a return, email us at nitrosip714@gmail.com with your order number. Please don't send anything back before contacting us. Items sent back without an approved return request can't be accepted. Once your return is approved, we'll send you the return address and instructions on how to send your package.
Damages and issues
Please check your romper as soon as it arrives. If it's damaged, defective, or you received the wrong design or size, email us right away with your order number and a photo, and we'll make it right with a replacement or a refund, at no cost to you.
Non-returnable items
- Free gifts included with a bundle (such as the Royal Mystery Box or Silk Sleep Mask)
- Shipping Protection and the 30 Day Warranty add-ons, once your order has shipped
- Gift cards
Exchanges
Need a different size or design? The fastest way is to return the romper you have and, once your return is approved, place a new order for the one you want.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without giving a justification. As above, the romper must be unworn, unwashed, with tags and in its original packaging, with proof of purchase.
Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.
If more than 15 business days have passed since your return was approved and you haven't received your refund, email us at nitrosip714@gmail.com.
Questions about a return? We're always happy to help at nitrosip714@gmail.com.